Mobile Crisis Teams

During a mental health crisis, teams of mental health professionals can come to you to provide immediate support. Provided by Department of Health and Mental Hygiene (DOHMH) and Mayor's Office of Community Mental Health.

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What it is

Anyone who is experiencing a mental health crisis can reach out to NYC Well to consider a mobile crisis team.

Mobile crisis teams are groups of health professionals, such as nurses, social workers, and psychiatrists, who can provide mental health services in your home.

Depending on what a person is willing to accept, the teams may offer a range of services during and immediately following a crisis, including:

  • Assessment
  • Crisis intervention
  • Supportive counseling
  • Information and referrals, including to community-based mental health services

If a mobile crisis team determines that a person in crisis needs further psychiatric or medical assessment, they can transport that person to a hospital psychiatric emergency room.

Mobile crisis teams may direct police to take a person to an emergency room against their will only if they have a mental illness (or the appearance of mental illness) and are a danger to themselves or others. This is under the NYS Mental Hygiene Law.

Who it’s for

A person is eligible to receive MCT services if: the person is in New York City and is experiencing, or is at risk of, a behavioral health crisis.

A behavioral health crisis is a non-life-threatening situation in which a person experiences an intense behavioral, emotional, or psychiatric response that may be triggered by a precipitating event.

You can request a team for yourself or someone you know. Teams serve adults and children.


You do not need insurance to get services from a Mobile Crisis Team.

If you do have insurance, it will be billed.

How to get in touch

Call 888-NYC-WELL (888-692-9355) to request a mobile crisis team

  • Ask about “mobile crisis teams”.
  • Available 8:00am to 8:00pm seven days a week.

Other ways to get help

Learn more about Mobile Crisis Teams.

Visit NYC Well to learn more about who else to call during a crisis.